Privacy Policy

SmartCity Home Loans is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.

Collected Information & Its Usage

When we help you with your finances, we may ask for some personal details. This can include sensitive information, like your health or anything you tell us about a personal situation or vulnerability.

We use this information to give you the right advice and support for your credit needs. We only share your details with the companies you decide to deal with and their representatives. We do not share your information with anyone else. We use your details to send you the information you have asked for and to stay connected, whether that’s managing your account, sending invoices, or checking in through surveys. We will get in touch by email or post unless you would prefer one over the other.

Every now and then, we may also share updates about exciting offers, new services, events, or helpful articles we think you will enjoy. You can look through these messages anytime by dropping us a line. Behind the services, we also use your feedback to make our services even better and to quickly resolve any issues.

How We Protect and Safeguard Your Information

At SmartCity Home Loans, we are committed to protecting the privacy, accuracy, and security of your personal information. We take every reasonable step to ensure your information is reliable, up-to-date, and only retained for as long as necessary to fulfil the purposes for which it was collected, or as required by relevant legal and regulatory obligations.

All personal data is securely stored off-site on a cloud-based network, protected by strong password encryption and multi-factor authentication, including unique security questions. Your privacy matters to us, and we are dedicated to maintaining the highest standards of data protection in line with Australian privacy laws.

Will Your Personal Information Be Shared?

We respect your privacy and want to reassure you that we do not sell, trade, or rent your personal information to third parties.

In certain circumstances, we may need to share your information with trusted third parties, including:

• Our credit licensee for administrative, supervisory, or compliance-related purposes
• Contractors or service providers who assist us with business operations (e.g. handling mailings or IT support)
• Other entities in the event of a business restructure, merger, sale, or similar corporate transaction

Where information is shared, we take reasonable steps to ensure these parties handle your data securely and in accordance with privacy standards similar to our own. At SmartCity Home Loans, we may also disclose your information if required or authorised by law, or under exceptional circumstances as permitted by the Privacy Act 1988 (Cth).

Updating Your Personal Information

At SmartCity Home Loans, we are committed to ensuring that the personal information we hold about you is accurate, up to date, and secure. If you would like to access, update, or correct any of your personal details, you are welcome to contact us. We will provide you with access to your personal information and, where necessary, make corrections or updates. Rest assured, there is no charge for accessing or updating your information.

Consent to Use Your Information

By seeking our assistance with your credit needs, you are providing your consent for us to collect, use, and disclose your personal information in accordance with the purposes outlined in this Privacy Policy.

Share Your Feedback

Your thoughts and concerns about privacy are important to us. If you have any questions or comments, please do not hesitate to contact us. If you are not satisfied or have any concerns, we encourage you to let us know. Feedback helps us improve, and we are committed to resolving any issues fairly and promptly. We will acknowledge your complaint and aim to resolve it as quickly and effectively as possible.

Prasanth Bhaskar

Email: prasanth@smartcityhomeloans.com.au

Policy Updates of SmartCity Home Loans

SmartCity Home Loans may update this Privacy Policy from time to time to reflect changes in legal requirements or our privacy practices. The most current version will always be available on our website. We encourage you to review it periodically to stay informed about how we are protecting your information.

Thank you for trusting SmartCity Home Loans.